About Us:

Welcome to Service Txt - Making Service/Repair Management Easy and a Delight for YOUR Customers!

We're all about simplifying service and repairs for businesses like yours. We started because we saw the headaches in the industry and thought, "Let's make things simpler!" Since then, we've been working hard to offer no-nonsense solutions for this industry.

We believe in keeping it real. Our values are simple: integrity, innovation, making your life easier, and keeping your customers informed - resulting in HAPPY customers. Our mission? Upgrade how service/repair works for businesses like yours. Our system is designed to make your life easier, so you can focus on what you do best and keep your customers happy.

We are Local! Service-txt software is designed, built, and operated out of Massachusetts - all in-house. The service runs in the cloud hosted on servers on the US east coast.

We are a team of tech veterans, with decades of experience, providing a well-built, secure, no frills, Service / Repair Management system. The website screens are basic and just enough to get the job done without complexity. Anyone can build a complicated solution, but it is a real effort, to refine the solution to just the right blend of function at a great value - this is Service Txt!

What We Offer:

We provide two products, Wait & Ready and Service Flow.

Basic idea - 1) Use Mobile Phone Texting to communicate direct with your customers! and 2)Manage your customers and their repairs.

Ready Flow is best suited for Pharmacies, Parts Stores, or Hardware Store new assemblies, where a customer is waiting for their prescription, part or gas grill to be ready for pick-up. Mobile Phone Text (SMS) messages are sent to inform customers of their progress, specifically, when their item is in progress, back ordered, or is ready. Service Txt replaces all of the phone calls and back and forth messages - a huge labor savings.

Service Flow is great for repair shops (ex. Power Equipment service, vehicle or bike repairs, or even dry cleaners), where a customer drops off their item for service. Using Service-Txt.com you can keep your customer informed about their service progress up until it is ready for pickup. It's up to you to decide how many and what kind of messages will be sent to customers. Track your customer's equipment or item in an easy-to-use dashboard.

Simple Engagement
• Collect or lookup the customers name or phone number
• Select or Add the Equipment/Item being serviced
• Send a TXT message to welcome and let your customer know they are important for your business
• Next, when the equipment or bike is ready for pickup, send the customer another TXT message
• Finally, send them a thank you TXT - just 3 messages, simple and easy
Every Step of The Way
• Send a TXT message to welcome
• Let them know that you have reviewed the item and understand what is needed
• Follow up with a TXT message that you ordered parts and waiting
• Next, let them know their equipment is being worked on
• And finally, send a TXT message that their item is ready for pickup (or even send a pickup reminder).



Both products allow your business to provide a closer customer interaction while reducing labor efforts. Your business will spend less time on the phone, leaving messages and chasing customers. Your customers will receive the same and consistent TXT interactions. More importantly, your customer will be able to follow and understand where in the process their item is AND better understand the value your business is providing.

Industry proven SMS/Text messages sent from Service-Txt.com will do all of the work for you!

Detailed Features:

• For relatively low expense, a major customer facing part of your business can be improved with minimal effort We are a cloud based service that charges by the month
• One-way TXT messages direct to your customers, priced affordably
• Easy to use Web User Interface - a name, phone number, and a few simple clicks is all that is needed
• Lists of your customers name and phone #s (and email if collected)
• Lists of services provided, who to inform next, including a history of previous customer visits
• Individual, secure, and audited employee login and use - all use is safe and audited for your tracking needs
• No surprises SMS TXT message quota count down
• Multi-store separation and use - allows for the same customer SMS TXT messaging at all your stores
• Lighting fast customer search using phone or customer name - no awkward employee staring at the screen, saying the computer is slow
• TXT Message templates, which means NO typing tech messages - customizable too!
• Audit logs of each customer TXT message sent - which employee sent to who, what and when!
• Amazingly simple and "good enough" browser based user interface, built with modern, secure cloud based web application technologies
• Vulgar Language Txt Filter Protection, included across all pricing levels
• Ability to purchase more SMS / Texting quota if your monthly quote is running low
• Send work Quotes and Amount Due as part of your Txt messages
• Lead and user roles. LEAD role owns the service and can perform any and all admin functions. USER role is limited to simple customer engagements, just enough to get the job done
• Customer Direct Txt Messaging allow the Lead user to send free text messages to customers
• Customizable Service Flow States - so you can taylor Service Flow to your business
• 2-way Txt messaging, with customer replies
• Customizable Equipment/Service Types - match them to the items you service
• Customer STOP txt message indicator
• Wait Statistics Engine - Have an accurate answer to the question of "When will my repair be completed?". We track each customer through their repair process, which service task is taking the longest or shortest time. Daily trend prediction of “how long a repair may take” based on the latest progress in the shop.
• Bulk Txt Messages - Send a single message to all or a select group of customers. 100s of customers at a time. A great way to send seasonal service reminders!
• Customer Data Import - Import Customer List from other products (CSV format), up to 2000 customers instantly added to Service-txt
• Delivery Status Txt Messaging - Send delivery quotes, delays, scheduled status txt messages of material (mulch, sand, gravel) to your customers. Track what deliveries in a simple dashboard of what is being delivered when, who is paid etc..

Future Features:

• Service Chat Collaboration - Internal conversations associated with each customer and each item being serviced. Increases collaboration and provides notes/history that can be referred back to at anytime
• Auto Txt Message Responders - Customer texts with a question or response, bases on certain keywords, Service-txt will automatically respond with text messages. Possible Artificial Intelligence (AI) with ChatGPT technology usage.
• Reports - Simple and customizable reports for quick lists of customer and services provided

Service Business Challenges: