1. Creating and Maintaining a Great Customer Experience
   Low attention to this area is the TOP reason service businesses LOOSE customers
    
2. Customer phone calls are time consuming and costly
   Hours of customer phone calls each day is challenging. Many customers do not answer so messages are left starting back and forth callbacks which are hard to keep track of. The labor costs of staff doing all of these phone calls is very expensive.
    
3. Consistent and Same "voice to the customer" is super challenging and can vary by each employee
   As business owners, we all understand that the customer is always right and we need to treat each with excellent service. Most employees are not vested in your business, do not completely understand, or are not practiced enough in these areas. This can lead to customers not being happy.
    
4. The passage of time and advance of technology
   Your competitors are using more and more technology to keep their customers in the loop. Customers are getting younger, use their phones daily, and want to stay informed about their service progress.
    
5. Lack of Customer information as the service progresses
   Questions like "When will my mower/car/shirt be complete?" or "Why is this taking so long?" slowly diminish customers impression of your business. This leads to customers not being happy and going elsewhere.
    
6. Hard to find easy to use Service / Repair Management service with text messaging
   Doing a quick internet search will turn up many general purpose texting services OR very large and complicated service management websites. Deciding which to use, learning the differences and then deciding is time consuming. After choosing, starting to use two different systems is both costly and training staff can be fraught with issues. Getting back to basics and choosing a simple service will go along way to help.

source: https://fitsmallbusiness.com/customer-service-problems

• Power equipment service
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